Our Team

People Behind Your Protection

Experienced warranty advisors and claims advocates dedicated to clear communication and fair outcomes.

Sonya Dhar, Program Director

Sonya Dhar

Program Director
Maria Chen, Claims Manager

Maria Chen

Claims Manager
James Porter, Senior Advisor

James Porter

Senior Advisor
Elena Ruiz, Member Support

Elena Ruiz

Member Support Lead

Our team combines automotive retail experience, administrator training, and customer advocacy. Every advisor completes ongoing compliance education on contract disclosure, telemarketing regulations where applicable, and privacy standards. Claims specialists work directly with repair facilities to interpret coverage lines and expedite approvals when diagnostics confirm a qualifying failure.

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